How It Works
“The Fruit Cube provides weekly, healthy “snacks” for our offices which are so popular, that the fruit is generally all gone before I get any! I’m happy in the knowledge though, that we’re keeping many doctor’s “away” with the amount of apples the team is eating.” Payfast MD, J Smit
Frequently Asked Questions
- 1. When will my deliveries start?
Sign up before close of business on a Thursday and your first Cube(s) will arrive the following week. If you choose to have a delivery later in the week, you can sign up at the start of the week.
Please note that Snack Boxes take up to three business days to be delivered.
- 2. Do I have to order each week?
No – there’s no need to order every week!
All fruit orders are treated as recurring orders and will be delivered every week or every fortnight as requested by you on the order form. Snack orders can be done as once-off orders or recurring orders.
Cancellations or changes to orders (number of boxes required and/or pauses in delivery), must be communicated in writing at least two days before your scheduled delivery.
- 3. Can I get more than one delivery per week?
Yes you can! If your order is larger than 2 boxes, we can offer you a split delivery during the week.
- 4. Do you do home deliveries?
We deliver strictly to office addresses only.
- 5. Does the fruit need to be refrigerated all week?
Once at the office, fruit should be removed from all packaging and most of the fruit can be kept at ambient temperatures for 2-3 days. However, please note that in warmer office temperatures the fruit can ripen quickly. To extend the shelf life of the fruit it can be refrigerated (with the exception of bananas!).
- 6. How is invoicing and payment done?
For Fruit Cubes: Invoices and statements will be sent each month at month end. Invoices must be paid within seven days.
For Snack Boxes: Invoices will be sent when you place your order and must be paid within seven days.
Invoices can be paid via EFT or via Snapscan using the code printed on your invoice and statement. Please use your unique client number as reference for your payment - this number is on your invoice and statement too.
- 7. What happens on public holidays?
When a delivery day falls on a public holiday, we will deliver your Cubes the previous or following business day depending on which day of the week the public holiday falls. This will be communicated in advance in writing.
- 8. What if our offices close for the holidays?
You can always choose to pause deliveries for any periods of office closure e.g. Easter or Christmas holidays. Let us know one week in advance via email.
You also have the option to continue ordering your usual number of boxes, but request to have us deliver them to a non-profit organisation on your behalf while you are enjoying your leisure time away from work.
- 9. What do I do if I’m not happy with the quality of the fruit?
Our fruit is backed by our quality guarantee, meaning you will never pay for spoiled or damaged fruit. We undertake to deliver your office fruit in good order so if you are not 100% happy, let us know. We’d love to make amends.
- 10. Any other questions?
Don’t know your apples from your oranges? Give us a call or email us – we’d love to answer any query you might have!